Scribbler is a well-established UK greetings card retailer with 38 stores nationwide and a central warehouse supporting their growing operation. With a strong brand identity and a loyal customer base, Scribbler required a retail technology partner capable of supporting both scale and innovation. RCS manages the entire estate—stores, warehouse and omni-channel systems—delivering the stability and integration needed for modern retail.
Scribbler’s previous IT system lacked the real-time visibility and automation required to support a multi-site, multi-channel retail business.
Key challenges included:
No access to immediate, item-level sales data
Inefficient and manual replenishment and distribution workflows
Difficulty maintaining the right stock levels across 38 stores and the central warehouse
Fragmented systems between in-store, warehouse, Head Office and online operations
Increasing customer expectations for consistent loyalty and promotions
To support continued growth, Scribbler needed a reliable, integrated retail platform that unified all operations across their full estate.
RCS implemented a fully integrated retail solution that connects Scribbler’s EPOS, Head Office, merchandising, and customer loyalty systems in real time.
The solution included:
Live updates between stores and Head Office provide immediate visibility of sales and stock levels.
The RCS ERP system calculates and delivers the right stock to the right store at the right time.
All customer data, promotions, points and rewards are centrally managed—ensuring a consistent experience across every channel.
Scribbler’s new website connects directly to the RCS platform, allowing customers to earn and redeem rewards online with complete accuracy.er experience. This long-standing partnership continues to support Scribbler’s growth and future plans.
The move to RCS technology has delivered clear and measurable benefits for Scribbler:
Improved productivity through instant access to accurate data
More efficient replenishment, reducing stockouts and improving availability
A consistent omni-channel customer journey driven by one centralised loyalty platform
A stable, long-term partnership with a dedicated RCS team who understand Scribbler’s business
“We’ve worked with RCS for over a decade now, and they continue to deliver outstanding service across both project work and day-to-day support. The continuity of the team is invaluable—many of the people we speak to today were involved when we first joined.
RCS understand our business, speak our language, and always act with our best interests in mind. They offer the perfect combination of expertise, knowledge and reliable support. We couldn’t be happier and would recommend them without hesitation.”
Ryan Partridge, Operations Manager, Scribbler
By unifying sales, stock, loyalty, and online integration into one real-time platform, RCS has helped Scribbler create a more efficient operation and a seamless customer experience. This long-standing partnership continues to support Scribbler’s growth and future plans.
