Posts Tagged: Coffee Shop

Consumers believe you’re to blame for queues in your shop. Here’s why.

I was queuing for a coffee at a busy retail exhibition when a cheery Starbucks employee came out from behind the counter with a handful of cup sleeves and a sharpie. He proceeded down the line asking for “your name and order”. Once the cup sleeves had been written on they were returned to the busy counter staff and processed one by one. This did two things. Firstly, even with the annoyance of waiting in queue and wanting to leave I felt obliged to ... Read more