Nothing is ever too much bother. We take the time and interest to learn what your requirements are and sort out any problems quickly and professionally.

A dedicated team of RCS Customer Care specialists, based in our UK office, are responsible for managing each customer’s support request.

With the permission of the customer, the RCS Customer Care team have the ability to access the customers “Electronic Point of Sale” in order to assist with providing a prompt response to queries.

Customer care standards, which include escalation procedures, have been adopted to provide clients with a prompt an efficient service. A nationwide team of EPoS systems service engineers supports the RCS Customer Care department to provide EPoS hardware support and maintenance.

RCS also provides a range of disaster recovery services designed to provide continuity in the event of a disaster. RCS Customer Care is available 364 days a year and is tailored to meet the needs of each individual RCS customer.