Customer Care

Customer Care

A dedicated team of RCS Customer Care specialists, based in our UK office, are responsible for managing each customer’s support request. With the permission of the customer, the RCS Customer Care team have the ability to access the customers “Electronic Point of Sale” in order to assist with providing a prompt response to queries.

Customer care standards, which include escalation procedures, have been adopted to provide clients with a prompt an efficient service. A nationwide team of EPoS systems service engineers supports the RCS Customer Care department to provide EPoS hardware support and maintenance.

RCS also provides a range of disaster recovery services designed to provide continuity in the event of a disaster. RCS Customer Care is available 364 days a year and is tailored to meet the needs of each individual RCS customer.

Project Management

A dedicated RCS Project Manager is assigned to each new client for the duration of the project. Our commitment starts right from the beginning of your EPoS project and we ensure they have 100% understanding of your retail software requirement.
It is the responsibility of the Project Manager to liaise with you, the customer, and to plan the implemenatation of the “solution”. RCS Project Managers have indepth retail knowledge together with many years experience of implementing RCS “solutions”.
At Retail Computer Solutions we pride ourselves on long term relationships, that’s why we’ll always be on hand to offer consultancy, advice, industry news and most importantly an EPoS solution that helps improve your retail business’ return on investment. We’ll happily discuss your Retail Software project, simply call our experts today.

Retail Consultancy

The RCS consultancy programme is designed to identify and document your business needs.
With years of experience working across the retail sector our team of EPoS experts and retail software solution consultants can provide solid, experience based advice for all sectors of the market place.
RCS Consultants not only deliver to your requirements but also provide in depth assistance and advice to help you through the planning and implemention of an RCS “EPoS System”.
By the end you’ll have the complete EPoS, retail hardware, ecommerce and other elements need to create a holistic EPoS Solution to help deliver a return on investment.